Question 1

How long have you been in business?

Accepted Answer

Build Pro Solutions has been proudly serving homeowners and businesses across NJ & NY since 2004. With over 22 years of experience and 1,200+ completed projects, we bring unmatched expertise and reliability to every job. We're a family-owned company that has grown through referrals and repeat business — a testament to the quality of our work.

Question 2

Are you licensed and insured?

Accepted Answer

Absolutely. Build Pro Solutions is fully licensed by the State of New Jersey (NJ HIC #13VH12345) and carries comprehensive insurance including $2 million in general liability coverage and full workers' compensation for every crew member. We also maintain additional umbrella coverage for large-scale projects. We're happy to provide certificates of insurance to any homeowner or HOA upon request.

Question 3

Do you offer free estimates?

Accepted Answer

Yes, we provide completely free, no-obligation estimates for all our services. Our estimating process includes a thorough on-site inspection, digital measurements, and a detailed written proposal with line-item pricing — no hidden fees, no surprises. For roofing projects, we also include a complimentary drone inspection with high-resolution photos of your existing roof condition. Most estimates are delivered within 48 hours of the site visit.

Question 4

What areas do you serve?

Accepted Answer

We serve the greater NJ & NY metropolitan area including Essex, Bergen, Passaic, Hudson, Morris, Union, and Middlesex counties in New Jersey, plus Staten Island, Brooklyn, and Queens in New York. For larger commercial projects, we can extend our service area — contact us to discuss your specific location and project needs.

Question 5

Do you offer warranties on your work?

Accepted Answer

Every Build Pro Solutions project comes with our industry-leading 25-year workmanship warranty covering all labor and installation. Additionally, we pass through all manufacturer material warranties — which can extend up to 50 years for products like GAF Timberline HDZ shingles or James Hardie fiber cement siding. Our warranty is transferable to new homeowners, which adds significant value when selling your property.

Question 6

How long does a typical roofing project take?

Accepted Answer

Most standard residential roof replacements (up to 2,500 sq ft) are completed in 1-3 days, depending on the roof's complexity, number of layers to remove, and weather conditions. Larger or more complex projects (multiple dormers, steep pitch, architectural features) may take 3-5 days. We provide a detailed project timeline during your estimate and keep you updated daily. We never leave a roof open overnight — if we start it, we close it in the same day.

Question 7

Can you help with insurance claims?

Accepted Answer

Yes, we have extensive experience navigating insurance claims for storm damage, wind damage, hail damage, and water intrusion. Our team will document the damage thoroughly with photos and detailed reports, meet with your insurance adjuster on-site to ensure nothing is missed, and work directly with your insurance company to expedite the process. We've helped homeowners recover hundreds of thousands of dollars in legitimate claims. There's no additional charge for this claims assistance.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex, Discover), personal and business checks, bank transfers (ACH), and Zelle. For projects over $10,000, we offer flexible financing options through our lending partners with rates as low as 0% APR for qualified homeowners. Typical payment structure is a small deposit to schedule the project, with the balance due upon satisfactory completion and your final walkthrough approval.

Question 9

What makes Build Pro Solutions different from other contractors?

Accepted Answer

Three things set us apart: First, our 25-year workmanship warranty — most contractors offer 1-5 years. We stand behind our work because we know it lasts. Second, our single-point-of-contact project management — you get a dedicated project manager who handles everything from permits to final inspection, so you're never chasing subcontractors. Third, our clean jobsite guarantee — our crews clean up completely every day, including magnetic nail sweeps for roofing projects.

Question 10

Do I need a permit for my project?

Accepted Answer

Most structural work (roofing, additions, decks, major renovations) requires a building permit in NJ and NY. Build Pro Solutions handles the entire permitting process for you at no additional charge — we prepare the applications, submit the plans, schedule inspections, and ensure everything passes code. You don't need to visit the building department or worry about compliance. It's all included in our service.

Question 11

How do you handle unexpected issues during a project?

Accepted Answer

In construction, surprises can happen — especially with older homes. When we encounter an unexpected issue (like hidden water damage or structural concerns), we immediately stop work in that area, document the finding with photos, and contact you directly to explain the situation and present options with transparent pricing. We never proceed with additional work without your explicit written approval. No surprise charges, ever.

Question 12

Can I see examples of your previous work?

Accepted Answer

Absolutely! You can browse our portfolio page to see completed projects across all service categories. We also maintain an active Instagram and Facebook page with regular project updates and before/after photos. During your consultation, we're happy to provide references from homeowners in your area who've had similar work done. Many of our past clients are willing to let prospective customers see their completed projects in person.

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